Customer Service FAQs


Questions and Answers

Where/how can I purchase LA-CO® brand products?

LA-CO® brand products are available from over 1200 distributors worldwide. To find a distributor in your region, please visit the “Where to Buy” tab on the LA-CO® website.

LA-CO Industries products are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. For more information on the Export Adminstration Requlations please visit

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What other products does LA-CO® manufacture?

To see a full listing of LA-CO® products, please go to the “Products” tab on the LA-CO® website. To view products under our other brand names, please go to,, or and select the “Products” tab.

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I am interested in LA-CO® products but would like to do some testing before I purchase. How can I get a sample?

Please visit the LA-CO® Sample Request page or contact Customer Service at (800) 621-4025 or (1) 847- 956-7600 or

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I called all of the distributors I found under my zip code and none of them stock the item I am looking for.

Please contact Customer Service at (800) 621-4025 or (1) 847-956-7600 for assistance

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I can’t find the SDS I need.

You may need to try one of our other websites. MSDS information for LA-CO® plumbing products can be found at, industrial marking products at, ALL-WEATHER® livestock products at and temperature indication products at  There are links to all four sites on each homepage.

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The SDS revision date is past three years. How can I get an updated sheet?

SDS information is automatically updated when a product is modified or an ingredient is changed. Please contact Customer Service at (800) 621-4025 or (1) 847-956-7600 if you need an updated SDS.

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Where can I purchase your products online?

Please contact Customer Service at (800) 621-4025 or (1) 847-956-760

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What is the shelf life of your products?

Most of our products carry a shelf life of two years from the date of manufacture. Please call us for information on our products that carry a longer shelf life.

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Where can I find the date of manufacture?

The location varies by product. For plumbing chemicals, the product codes are typically on the label, bottom of the container, or the bottom rim of each product. Please contact Customer Service at (800) 621-4025 or (1) 847-956-7600 for additional assistance.

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What is your return policy?

Products Purchased through LA-CO Industries, USA


  • Notify a LA-CO Industries customer service representative at (800) 621-4025 or (1) 847-956-7600 for a Return Goods Authorization number (RMA #). LA-CO must be notified of all potential returns no later than 5 days from receipt of shipment.
  • To insure a quick turnaround please write the RMA # on the outside of all packages.
  • With the RMA # we will provide/designate the proper carrier to use for the return.
  •  In order to expedite credits for your Authorized Return we ask that all return shipments be sent to the address below, regardless of the original shipping address.

LA-CO Industries, Inc.
1201 Pratt Blvd.
Elk Grove Village, IL 60007

Shipments returned without prior authorization will be refused.


  • Incomplete/Shortages for Prepaid and PPD/Add Freight Shipments
  • If your shipment arrives incomplete, please check the contents against the packing slip for any back-ordered items; next verify the number of cartons against the carton count on the bill of lading.
  • LA-CO Industries must be notified of all potential claim issues no later than 5 business days after the receipt of the shipment.
  • Customer must properly notate/sign the carrier’s bill of lading for applicable shortages at time of receipt/delivery.
  • If there are any discrepancies, please contact a LA-CO Industries customer service representative at (800) 621-4025 or (1) 847-956-7600 so that we may quickly resolve any issues.
  • Claims filed after 5 business days or without properly signed paperwork are subject to refusal

Damaged Merchandise – Parcel Shipments (Prepaid and PPD/ADD Frt. shipments only).
If a Parcel shipment arrives with visible damage, refuse the shipment claiming, “Package received damaged”, and call LA-CO Industries at (800) 621-4025 or (1) 847-956-7600 to request a replacement. We will initiate a claim with the carrier, and enter a new order for the merchandise.

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