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Contact Info

Address


LA-CO Industries Inc.,
1201 Pratt Boulevard
Elk Grove, IL 60007-5746 USA

Toll Free for U.S.A. and Canada

(1) 800.621.4025

Local and International

(1) 847.956.7600

Fax for U.S.A. and Canada

(1) 800.448.5436

Fax International

(1) 847.956.9885

Email


Customer_Service@laco.com

FAQ
Click on a category below to see the FAQ's. If you need additional help please email to: customer_service@laco.com
Flux®
Where can I buy LA-CO® Regular Flux?

Click on tab “Where to Buy” and enter your zip code.
Does LA-CO® Regular Flux contain lead?

No.
Do I need to use abrasives to clean my pipe and fittings before using LA-CO® Regular Flux?

LA-CO® always recommends following the local plumbing codes. Always properly clean your pipe and fittings before soldering.
Is LA-CO® Regular Flux affected by extreme temperatures?

LA-CO® Regular Flux, unlike other fluxes, will not melt and pour out during hot summer days or become solid and unusable during cold winter days.
Is Regular Flux® water soluble?

Yes. Water soluble fluxes will prevent flux pitting corrosion from occurring from the inside of the copper pipe. Being water soluble, LA-CO® Regular Flux will not clog aerators, tank-less water heater lines, or other systems. The flux thoroughly washes through the system leaving the system clean and free of flux. Remember, water soluble is code (ASTM B813).
Why does the pipe turn green when I use LA-CO® Regular Flux?

All water soluble fluxes turn the pipe green; some do it faster than others. These fluxes that cause the oxidation of a copper pipe faster are in the category of water soluble fluxes. LA-CO® Regular Flux cleans the copper so well that the copper oxidizes quickly in order to prevent further corrosion. Remember, water soluble fluxes will prevent flux pitting corrosion from occurring from the inside of the copper pipe. To keep the green from occurring wipe the joint after soldering. This not only removes any residue but it also makes the joint look professional.
Heat Protection
Where can I buy Cool Gel®?

Click on tab “Where to Buy” and enter your zip code.
Do I have to wipe Cool Gel® off?

No, it will evaporate in 24-48 hours leaving no residue or staining.
Will Cool Gel® damage expensive components?

No, Cool Gel® will not damage components. It is applied to components to protect from the heat when soldering and brazing. Note: Do not spray Cool Gel® in the soon-to-be brazed, welded, or soldered joint. Cool Gel® will prevent this joint from being properly joined and could cause a leak. Pay attention to where you spray. Use painter’s tape to cover the area before spraying if you are concerned about Cool Gel getting into the joint.
Will Cool Gel® stain drywall, cabinets, hardwood flooring, or other expensive finished surfaces in a home?

No, Cool Gel® will not leave any stains or residue on dry wall, stainless steel, etc.
What happens when Cool Gel® freezes?

Cool Gel® does contain some water. If the product freezes, it will not work as well. It will not be as thick and you will have to use more product to get the same coverage. LA-CO recommends you do NOT let the product freeze.
What kind of applications can I use on Cool Gel®?

Any surface! Go to www.coolgelmovie.com to view Cool Gel® some common applications. Note: Do not spray Cool Gel® in the soon-to-be brazed or soldered joint. Cool Gel will prevent this joint from being properly joined and could cause a leak. Pay attention to where you spray

Leak Detectors
Where can I buy LA-CO®’s leak detectors like sure chek®, VISU-GLOW®, or ALERT®

Go to “Where to Buy” and enter your zip code.
Is sure chek® okay to use on CSST systems?

Yes, sure chek®, along with VISU-GLOW® and ALERT® contain low chlorides and halogens, unlike liquid dish soaps. All LA-CO® leak detectors, including sure chek®, VISU-GLOW®, and ALERT® are okay to use on CSST systems. Be sure to check the warranty requirements of your CSST manufacturer before using any chemical.
Is soap okay to use as a leak detector?

Liquid dish soaps can be corrosive to various metals due to their high content of chlorides and halogens. sure chek®, VISU-GLOW®, and ALERT® are non-corrosive and non-toxic and will not damage various metals.
Can I use any leak detector on an Oxygen system?

No. Make sure the leak detector is safe for Oxygen systems. All of LA-CO®’s leak detectors, sure chek®, VISU-GLOW®, and ALERT® are safe for Oxygen systems.
Repair Sealants
Where can I buy HEAT-SEAL STIK®?

Go to “Where to Buy” and enter your zip code.
What is maximum pressure HEAT-SEAL STIK® will work to?

Answer: 600 psi.
Can I use the HEAT-SEAL STIK® on aluminum?

Yes. HEAT-SEAL STIK® is designed for repairs on aluminum, copper, and other metals.
Can I use the HEAT-SEAL STIK® on a potable water line?

Yes. It is NSF approved.
What is the maximum size hole that the HEAT-SEAL STIK® will repair?

Answer: 1/8”
How do you use HEAT-SEAL STIK®?

Follow the directions below after the leak is located: Pull a vacuum Mechanically clean the area with a knife or stainless steel brush. Do not use sand cloth or other products that will potentially leave a residue. The epoxy will not stick to the pipe but to the abrasive residue left behind. Heat adjacent to the leak (Do not put the flame directly on HEAT-SEAL STIK® as it will melt). Test the HEAT-SEAL STIK® by touching it to the metal as the flame is heating the surface. Keep the flame adjacent to the leak and once the HEAT-SEAL STIK® begins to melt rub thoroughly over the leak until covered. Allow the epoxy to room temperature or shock with a wet rag. Test the system with sure chek®, Visu-Glow or ALERT® leak detectors to verify the leak has been repaired. Recharge the system Remove cured epoxy from the stik with a knife before next use. Cured epoxy cannot be reused.
Can I use the same HEAT-SEAL STIK® again?

Yes, cut the cured end of the HEAT-SEAL STIK® off before you using again.
Thread Sealants
Where can I buy Slic-tite®?

Click on tab “Where to Buy” and enter your zip code.
Can I use Slic-tite® at meat and poultry plants?

Yes, Slic-tite® is USDA approved for use in federally inspected meat and poultry plants.
Can I used Slic-tite® on plastic threads?

Yes. Slic-tite® can be used on all plastic and metal threaded connections.
Can Slic-tite be used on gas connections?

Yes. Slic-tite® was engineered for most all services excluding Oxygen services. For Oxygen services, LA-CO® manufactures OXY-TITE®. For a comprehensive list refer to LA-CO’s thread sealant application chart, which is also located on page 9 of our Plumbing & Chemicals catalog.
Can Slic-tite® be used on Oxygen service?

No. Use PTFE Thread Tape, Slic-tite® High Density PTFE Thread Tape or OXY-TITE®. Visit www.laco.com or the thread sealant category of our Plumbing & Chemicals catalog.
Will Slic-tite® stain my clothes or hands?

No. Slic-tite® will wash off your hands with soap and water. Slic-tite® will come out of your clothes with regular laundry detergent. Like any other chemical on your clothes, try to wash your clothes as soon as possible to get the best results.
How should I apply Slic-tite®?

Stir before using. Brush Slic-tite® liberally on male threads only. Brush across the threads to be sure the thread valleys are filled. Be sure not to over tighten the joints.
What is the difference between Slic-tite®’s “grit” and other thread sealants’ “smooth” compounds?

LA-CO® developed Slic-tite® with the large particulate or “grit” to help prevent leaks by filling the voids or valleys better than microscopic or “smooth” compounds. The more PTFE, the better the lubrication and leak prevention.
Does Slic-tite® set-up hard?

No, Slic-tite® was designed to be removed with little-to-no effort even 50 years later. Slic-tite® will be soft inside the threaded connection. Any material outside the threaded connection and exposed to air will get hard over time. The compound is virtually a no-set thread sealant. This differs greatly from the competition.
Does Slic-tite® contain more PTFE than other thread sealants?

Yes, Slic-tite® contains more PTFE than most thread sealants for greater sealing power.
Does LA-CO make other thread sealants?

Yes.

Slic-tite®
LA-CO LOC® Anaerobic
LEAK-TITE® Blue
PIPETITE® Paste
T-O-T®
OXY-TITE®
Cord of PTFE
Slic-tite® Stik
PIPETITE-Stick®
PLASTO-JOINT STIK®
Slic-tite® PTFE Thread Tape
Pipe Thread Tape of PTFE
Go to www.laco.com to view all other LA-CO products.
Which thread sealant should I use for a particular service?

Please refer to LA-CO’s thread sealant application chart, which can also be found on page 9 of our catalog.
Is Slic-tite® available in a stick?

Yes, Slic-tite® is available in a paste and stick

Slic-tite®
Slic-tite® Stik
Where can I buy OXY-TITE®?

Go to “Where to Buy” and enter your zip code.
Can I use OXY-TITE® on oxygen lines?

Yes, each batch meets the ASTM G-72 standards and is an inert thread sealant.
Can I use PTFE Thread tape for oxygen lines?

Yes, but PTFE Thread Tape will not help prevent leaks when the copper has annealed due to excessive heat near the threaded connection during the brazing process. The OXY-TITE® compound was engineered similarly to Slic-tite®. It contains PTFE and other fillers to help fill the voids and cracks and prevents leaks.
What is the sealing temperature for OXY-TITE®?

Sealing temperature: -320oF to 450oF (-196oC to 232oC).
Misc.
Do LA-CO® Lifter® Wipes remove solvent cements?

Yes. Lifter® Wipes also remove heavy grease, oils, lubricants and many more tough grime.
Do you have any food-grade products?

Slic-tite® Thread Sealant with PTFE and E-Z Break® Anti-Seize Compound are USDA approved for federally inspected meat and poultry plants.
Do you have any products that work on dissimilar plastics?

Yes. Slic-tite®, Leak-Tite® Blue and PLASTO-JOINT STIK® work great on dissimilar plastics.
What other products does LA-CO sell?

You can view all LA-CO’s products at www.laco.com.
Does LA-CO sell marking products?

Yes. Please go to www.markal.com to view plumbing and piping marking products.
I can’t find my question on LA-CO’s website?

Contact customer service via email or phone at customer_service@laco.com / 800.621.4025.



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